**Based on 5% toner coverage, A4
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Definition:
Return to Base: Customers return printer to Lexmark at their cost. Lexmark repairs the printer and returns it at Lexmark's cost. Turnaround a minimal of 7 days.
Exchange: Courier Service will deliver a replacement printer in exchange for the faulty printer.
On-site Exchange: Technical Couriers will disconnect the faulty printer, remove cartridge and options and install the replacement printer.
On Site Repair: A trained Lexmark Engineer will attend the customer site. Response time is usually next business day.
Please note:
Upgrades from Return to Base include the 12 month guarantee.
Additional 1 year bought with or before expiry of a 2 Year Pack.
Lexmark reserves the right to supply a reduced service to Scottish Highland and ex-mainland UK Dependant islands due to geographic and/or weather conditions.

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